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|About Us This web site is owned and operated by Out Of The Orient who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Out Of The Orient
Waverley House Five Ashes Near Mayfield East Sussex TN20 6JA United Kingdom
Phone: 01825 830990
Fax: 01825 830990
Email: sales [at] outoftheorient [dot] com
VAT no. GB 704 3608 59
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments and payment will be taken using Paypal payment service provider. You do not need to have an account with Paypal to make a purchase. At present we only accept orders from the UK.
If you do not wish to pay online, or are ordering from overseas, you may send your card information via phone, fax or by post. To make an order in this way please contact us directly.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We charge a standard rate of £3.50 on all orders to cover shipping and handling. This amount will be added to your order at checkout.|
|Delivery Schedule We will send out your order right away. We will deliver your order within a maximum of 28 days, but usually much less. |
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included on products where VAT is payable.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Payment is handled by Paypal so credit card numbers are not sent to our computers or stored by us.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us using the link or form on the Contact Us page, alternatively, you can call on 01825 830990 (International +44 01825 830990), mobile number 07859 020957 or fax us on 01825 830990 or write to us at Waverley House Five Ashes Near Mayfield East Sussex TN20 6JA United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.